Infoline Celebrates 20 Years of Unparalleled Service and Continuous Transformation

May 19, 2024, Muscat: This year, Infoline, a trailblazer in digital business process outsourcing and technology-driven solutions, marks its 20th anniversary. A journey that began in 2004 as a modest venture has flourished into a beacon of innovation and excellence, profoundly impacting the business landscape across Oman and beyond.

Two Decades of Innovation and Excellence

Founded in 2004 as a visionary venture managing Gulf Air’s contact centre, Infoline has significantly broadened its services and market presence. Among its notable achievements, Infoline introduced the 1318 Omantel Directory, now known as Daleel 1010, and launched Oman’s first Cloud Contact Center, transforming communication solutions in the aviation and banking sectors.

Strategic Partnerships and Technological Advancements

Infoline’s history is marked by strategic alliances and significant technological advancements that have propelled the company to the forefront of the industry. The introduction of ERP and CRM practices, partnerships with major national projects, and ISO certifications underscore Infoline’s commitment to quality and innovation.

A Commitment to Community and Development

Infoline’s dedication extends beyond business innovation to profound community engagement and development, particularly through its Omanisation policy, which has significantly contributed to the employment and training of Omani youth. Infoline’s efforts have been recognized by the Ministry of Manpower, highlighting its role in national development.

Vision for the Future

Looking ahead, Infoline is poised to continue its legacy of excellence. The company is driven by a vision to cultivate technology-driven connections that transcend boundaries, nurturing limitless possibilities for progress and innovation. “Infoline has been a journey of consistent growth and transformation. As we celebrate this milestone, we recommit ourselves to innovation and excellence, ensuring we remain at the forefront of the industry,” states Mohamed Al Maskari, Chief Executive Officer of Infoline.

“Infoline stands not just as a cutting-edge service provider but as a catalyst for positive change, where every private or public sector business we touch turns towards a future of endless possibilities,” added Muadh Al-Omairi, Commercial Vice President at Infoline. “Our journey of empowerment and customer-centric innovations continues as we strive to redefine industry standards and achieve unparalleled success.”

Infoline invites all stakeholders—clients, employees, and partners—to join in celebrating this significant milestone. As Infoline looks to the future, it remains committed to empowering businesses and enriching lives through innovative, customer-first solutions.

With a steadfast commitment to innovation and customer service, Infoline invites businesses to explore how its services can transform their operations. For more information, visit or reach out directly at +96824162626.


Founded in 2004 and headquartered in Oman, Infoline is a leading provider of IT Enabled Services (ITES) across the GCC region. Our focus is on delivering top-notch Customer Experience Services, Professional Services and IT Enabled Services to enhance business operations. We take pride in our ISO 9001:2015 certification, showcasing our dedication to quality and prompt service delivery. Our main office is situated at Knowledge Oasis Muscat (KOM), a hub for technology-driven enterprises.

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