7 March 2016, Muscat: Building on the successful rollout of kiosk-based customer services last year – the first by a non-banking finance company (NBFC) in the Sultanate, Muscat Finance is now preparing to replicate this novel initiative at Oman’s premier retail destination – Muscat City Centre, Seeb.
Effective from March 9, 2016, a new customer service kiosk will be formally unveiled at the capital’s top shopping address, suitably staffed and equipped to offer a complete and customised solution to the customers’ financial needs, with an array of Muscat Finance’s highly-rated products and services.
A key player in the Sultanate’s rapidly expanding non-banking financial services domain, Muscat Finance enjoys a formidable reputation as a highly-regarded provider of finance for both new and used vehicles, consumer durable finance, plant and machinery, commercial equipment, as well as customised services relating to working capital finance and the financing of receivables.
A presence at the retail landmark allows Muscat Finance to connect directly with shoppers and visitors, a significant chunk of who fit the company’s target customer profile. A similar customer service kiosk set up at Muscat Grand Mall in August last year – Muscat Finance’s maiden kiosk-based initiative –evoked a heartening response from mall visitors with sizable numbers availing the company’s products and services.
Commenting on the underlying goal behind the rollout of customer service kiosks, Mr. Bikram S. Rishi, Chief Executive Officer, stated, “As part of our drive towards increased customer centricity, we are no longer waiting for customers to come to our head office or branches, but reaching out to potential customers in locations they frequent. And what better setting to touch base with them than in Muscat City Centre, which offers customers convenient timings as we are open 7 days a week from 10 AM to 10 PM. Additionally, business hours at Muscat City Centre extend up to midnight on Thursdays and Fridays. “
A trailblazer among Oman’s NBFCs, Muscat Finance has a number of firsts to its name. Established in 1987, it was the Sultanate’s first finance company. It broke new ground when it began offering factoring services to corporate customers for the first time. Last August, Muscat Finance became the first among its peers to roll out customer service kiosks in malls.