16 February 2013, Muscat: GMC’s newly refurbished showroom at Ghubrah now offers style, comfort and facilities designed to impress even the most discerning car buyer. Modelled on the lines of GMC’s showrooms worldwide, the facility has been spruced up not only to showcase GMC’s marquee auto brands, but also enrich the car ownership experience of customers.
Boasting of revitalised interiors, the revamped showroom is in line to enhance customer care experience in trend with GMC showroom designs around the world. The corporate identity of GM USA is reflected in its distinctive ambience and customer-friendly settings. The refurbished interior is in line with international standards set by General Motors International that further enhances the look of the showroom.
As a result of the extensive makeover, the showroom is now significantly larger in area, creating more space for the display of GMC’s line-up of SUVs. Further, a new delivery area has been added – part of GMC’s strategy to bring out the best in every car as it rolls out from the showroom with its proud, new owner at the wheel.
It is GMC’s customer-centric philosophy that has guided the showroom refurbishment plan. Every new feature in the outlet has been conceived with the customer in mind. From the welcoming environment and cosy furnishings to the state-of-the-art audiovisual facilities and refreshment station, the makeover is designed to reflect GMC’s unrivalled focus on customer care.
Visitors get a fore-taste of the quality standards associated with GMC’s auto brands as soon as they step into the tastefully designed outlet. The furniture is distinctively modern and comfortable. Free Wi-Fi allows for customers to stay connected while they check out their favourite GMC brand. Besides, a dedicated, glassed-in cubicle, equipped with audiovisual facilities, enables auto enthusiasts to delve into the superior technical and performance features of GMC products.
Importantly, the makeover also extends to the showroom’s customer-facing staff. Employees are required to attend mandatory online and practical training sessions every year to help them brush up their knowledge of GMC’s products, improve their soft skills and hone their overall competitive edge.
“Moosa Abdul Rahman Hassan & Co LLC, the exclusive dealers for GMC vehicles in Oman, prides itself on the impeccable customer services standards that have become synonymous with GMC’s brand identity. We owe a good part of our continuing success in Oman to this strong emphasis on customer care,” said Virendra Agarwal, CEO, Moosa Abdul Rahman Hassan & Co LLC.