Empathy, The Human Connection To Care – Premium, Unique, Affordable Patient- Centric Healthcare Services at myclinic

May 8, 2016

A new private polyclinic ‘myclinic, mydoctor|mycare’ has been unveiled in Madinat Al Sultan Qaboos district in Muscat. The brand owned by Excellent Healthcare Complex LLC, places Patient Centric Care at the heart of its services delivery based on the ideology of the needs of the patient come first.

“At myclinic, we pledge to provide the power of a touch, a smile, a kind word, a listening ear and small acts of caring – to turn around a life,” is the vision of myclinic as expressed by Ms. Fathima Tanvi Salam, Business Head at Excellent Healthcare complex, LLC. She further highlighted the mission of myclinic as, “To provide premium, high quality, affordable and patient centric health care.”

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“Our services include Mother and Childcare (Obstetrics, Gynaecology and Paediatric care), Dentistry, Beauty (Dermatology and Cosmetology) and Rehabilitation (Orthopaedic and Physiotherapy care) that shall be offered in phases at the polyclinic,” elaborated Ms. Fathima.

Launched on 1 May 2016, “myclinic, mydoctor |mycare” offers unique personalised services which can be experienced through patient care coordinators – myPCC, guest relation executives – myGRE and hostess – myHOSTESS. A mini myCAFE serving delectable selection of tea and coffee’s along with free wifi services can also be enjoyed by guests. Equally distinctive is the Concierge Service that the guests are offered via chauffer driven car that transports them efficiently, safely and comfortably for appointments at an affordable cost.

Furthermore, “myclinic” has partnered with renowned Indian healthcare institutions – Mumbai-based Wockhardt Hospitals and Chennai’s based SRM Institute of Medical Sciences (SIMS). Internationally acclaimed in their own right, both institutions will offer high-level tertiary care services at their advanced medical facilities. In addition, eminent physicians drawn from these institutions will also offer expert advice to patients and visit Muscat regularly to provide specialist consultancy services at the convenience of local patients.

Sheikh Hamed Al Harassi, Chairman, Teejan Group of Companies and promoter of Excellent Healthcare Services, who inaugurated myclinic, emphasised, “treat people like people before you treat them like patients”. He reaffirmed that with a practice focused on Empathetic Care, Ethical Medical Practices and Affordable Services, ‘myclinic’ will take primary healthcare sector to a new level in the Sultanate.

“We are committed to the vision of our founders’ to consistently deliver high quality healthcare services. Our #jointhecarerevolution initiative is based on the ideology ‘Empathy, the human connection to patient care’ for the people of Oman,” stated Ms. Swetha Madhava, Head Commercial at Myclinic.